By Andrew Woolwine, M.S., Client Services Representative at Transformations
Working as a treatment provider and professional in the addiction and mental health field, many of our clients who admit into treatment feel just that – helpless. There is a distinct difference between helplessness and powerlessness.
Helplessness is the feeling there is no options or choice. Powerlessness is specific. In our field, it’s specific to addiction, not about a lack of willpower. There are some things we can control and other things we cannot.
As an addiction treatment provider, we help counsel and treat people struggling with substance dependence. Every single person who calls our program and potentially admits into our program has a unique story to them. That history could involve a number of process addictions, eating disorders, people addiction or a variety of mental health acuity.
Every person that picks up a phone to ask for help is not helpless. They may be powerless, but certainly not helpless. We are not a program that can treat everyone, we want to practice within our scope of expertise and maintain the highest clinical integrity. We strive to build rapport with our clients during the admission and treatment process. If our staff identifies an area outside our clinical expertise, we make a strategic referral to a collaborative partner. Sometimes a person’s health insurance has specific requirements, perhaps legal problems impede treatment with us or something we do not specialize in like co-occurring substance and eating disorders.
Due to this, we have a network of treatment centers and providers with like-minded clinical and business values. We are not helpless if someone calls or is in treatment that presents with higher acuity, we have a great opportunity to refer to a program that fits the specific need for the client.
We are a treatment provider who ensures everyone gets help, even if it’s not with us.